Refund Policy
we specialize in personalized customization products, each uniquely tailored to your specifications.
Due to the personalized customization, we regret that return and exchange are not available, but we can revise them until you are satisfied.
Shipping Policy
As our fine jewelry is often custom-made, most pieces are handcrafted and it takes about 10-20 working days to finish customization.
We offer complimentary international shipping on all orders. Every shipment from us is fully insured, ensuring your cherished jewelry arrives safely and securely.
Estimated Delivery Time is about 7-15 working days after your order is completed (this varies by destination and customs clearance).
Please note that these delivery timelines are estimates provided by our shipping partners. While we always prioritize speed and reliability, certain factors like customs inspections, VAT assessments, severe weather conditions, or unforeseen logistical disruptions can occasionally cause delays for international orders, These circumstances are beyond our control and are not covered by our delivery guarantees.
For international customers, a small percentage of shipments may be subject to import taxes or VAT, depending on your countrys regulations. These charges are assessed by local authorities and are the recipient's responsibility.
Please contact us by WhatsApp or email if you have questions or require assistance.